Terms of Service

Effective Date: December 16, 2025

1. Introduction and Acceptance

Welcome to Libautech ("Company," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our website located at libautech.com (the "Website") and the services we provide.

By accessing or using our Website, you ("User," "you," or "your") agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Website.

2. About Libautech

Libautech is a technology company based in Latvia specializing in e-commerce solutions. We develop and provide Shopify applications and Shop Mini experiences designed to help merchants increase sales and enhance customer shopping experiences.

2.1 Our Services

Our services include but are not limited to:

• Smart Upsell: A Shopify app that helps merchants create product bundles, upsells, and cross-sells
• ReelDeal: A Shop Mini for shoppable video content
• Other Shopify Applications: Various tools and apps for e-commerce optimization
• Technical Documentation: Resources and guides for using our products
• Customer Support: Assistance for merchants using our applications

2.2 Service-Specific Terms

Each of our applications and services has its own specific Terms of Service and Privacy Policy. When you use any of our applications, you agree to both these general Website Terms and the specific terms for that application.

3. Website Use and Access

3.1 License to Use

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Website for its intended purposes, subject to these Terms.

3.2 Acceptable Use

When using our Website, you agree to:

• Use the Website only for lawful purposes
• Provide accurate information when required
• Respect the intellectual property rights of Libautech and others
• Not interfere with or disrupt the Website's functionality
• Not attempt to gain unauthorized access to any part of the Website
• Not use automated systems (bots, scrapers) without permission
• Not transmit malware, viruses, or harmful code
• Not engage in fraudulent activities

3.3 Prohibited Activities

You may not:

• Copy, modify, or create derivative works from our Website content
• Reverse engineer any aspect of the Website
• Use the Website to compete with Libautech
• Frame or mirror any content without written permission
• Remove or alter copyright, trademark, or proprietary notices
• Misrepresent your affiliation with any person or entity
• Collect user information without consent

3.4 Account Registration

Some parts of our Website may require registration. When you create an account:

• You must provide accurate and complete information
• You are responsible for maintaining account security
• You must notify us immediately of any unauthorized access
• You may not share your account credentials
• You are responsible for all activities under your account

4. Intellectual Property Rights

4.1 Our Ownership

All content on the Website, including but not limited to text, graphics, logos, images, software, code, and design, is the property of Libautech or its licensors and is protected by copyright, trademark, and other intellectual property laws.

4.2 Trademarks

"Libautech," "Smart Upsell," "ReelDeal," and other service names and logos are trademarks or registered trademarks of Libautech. You may not use these trademarks without our prior written consent.

4.3 User Content

If you submit content to our Website (such as feedback, testimonials, or support requests):

• You retain ownership of your content
• You grant us a worldwide, royalty-free license to use, display, and distribute your content
• You represent that you have the right to submit the content
• You agree we may use your feedback to improve our services

4.4 DMCA and Copyright Infringement

We respect intellectual property rights. If you believe content on our Website infringes your copyright, please contact us at support@libautech.com with:

• Description of the copyrighted work
• Location of the infringing material
• Your contact information
• A statement of good faith belief
• A statement of accuracy under penalty of perjury
• Your physical or electronic signature

5. Privacy and Data Protection

5.1 Information Collection

We collect information when you:

• Visit our Website (analytics, cookies)
• Register for an account
• Contact customer support
• Subscribe to newsletters
• Use our applications

5.2 How We Use Information

We use collected information to:

• Provide and improve our services
• Communicate with you
• Process transactions
• Analyze usage and performance
• Comply with legal obligations
• Prevent fraud and ensure security

5.3 Data Protection

We implement appropriate technical and organizational measures to protect your data. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

5.4 Privacy Policy

For detailed information about our data practices, please review our Privacy Policy at [link to privacy policy].

5.5 GDPR Compliance

As a company based in Latvia (European Union), we comply with the General Data Protection Regulation (GDPR). EU residents have specific rights regarding their personal data, including:

• Right to access your data
• Right to rectification
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

To exercise these rights, contact us at support@libautech.com.

5.6 Cookies

Our Website uses cookies to enhance user experience, analyze traffic, and personalize content. You can control cookie settings through your browser. For more information, see our Cookie Policy.

6. Purchases and Payments

6.1 Application Subscriptions

Our Shopify applications may require paid subscriptions. Pricing, billing terms, and subscription details are provided within each application and through the Shopify App Store.

6.2 Payment Processing

Payments for Shopify applications are processed through Shopify's billing system. You agree to Shopify's payment terms and authorize charges to your Shopify account.

6.3 Refund Policy

Refund policies are specific to each application. Generally:

• Subscription fees are non-refundable
• Refund requests must be submitted within 30 days
• We evaluate refund requests on a case-by-case basis
• Refunds are provided at our discretion

6.4 Free Trials

We may offer free trials for our applications. At the end of the trial period:

• You will be automatically charged unless you cancel
• You must cancel before the trial ends to avoid charges
• Trial terms are specified when you start the trial

6.5 Price Changes

We reserve the right to change subscription prices with at least 30 days' notice. Continued use after price changes constitutes acceptance.

7. Third-Party Services and Links

7.1 Third-Party Integrations

Our services integrate with third-party platforms including:

• Shopify and the Shopify App Store
• Shop app and Shop Minis
• Social media platforms
• Payment processors
• Analytics services

We are not responsible for third-party services, their availability, or their terms.

7.2 External Links

Our Website may contain links to third-party websites. We do not endorse or control these websites and are not responsible for their content, privacy practices, or terms.

7.3 Third-Party Responsibility

Your interactions with third-party services are solely between you and the third party. We are not liable for any issues arising from third-party services.

8. Disclaimers and Limitations of Liability

8.1 "As Is" Basis

THE WEBSITE AND ALL SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

8.2 No Guarantee of Results

We do not guarantee that:

• The Website will be uninterrupted, secure, or error-free
• Defects will be corrected
• The Website is free of viruses or harmful components
• Use of our services will result in specific business outcomes

8.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LIBAUTECH AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Damages resulting from unauthorized access or alteration of your data
• Damages resulting from third-party actions or services
• Any damages exceeding the amount you paid us in the 12 months preceding the claim

8.4 Force Majeure

We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, labor disputes, governmental actions, internet failures, or third-party service disruptions.

8.5 Jurisdictional Limitations

Some jurisdictions do not allow limitations on implied warranties or liability for consequential damages. In such jurisdictions, our liability is limited to the extent permitted by law.

9. Indemnification

You agree to indemnify, defend, and hold harmless Libautech, its affiliates, officers, directors, employees, contractors, and agents from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:

• Your use or misuse of the Website
• Your violation of these Terms
• Your violation of any rights of another party
• Your violation of any applicable laws or regulations
• Any content you submit to the Website
• Your negligence or willful misconduct

This indemnification obligation survives termination of your use of the Website.

10. Modifications to Services and Terms

10.1 Website Changes

We reserve the right to:

• Modify, suspend, or discontinue any part of the Website at any time
• Change features, functionality, or content without notice
• Impose limitations on certain features

10.2 Terms Updates

We may update these Terms at any time. When we make material changes:

• We will update the "Effective Date" at the top
• We may notify you via email or Website notification
• Continued use after changes constitutes acceptance

10.3 Notification of Changes

We recommend reviewing these Terms periodically. Material changes will be communicated through:

• Email to registered users
• Notice on the Website
• Pop-up or banner notifications

11. Termination

11.1 Termination by You

You may stop using our Website at any time. If you have an account, you may delete it or contact us for assistance.

11.2 Termination by Us

We may suspend or terminate your access to the Website immediately, with or without notice, if:

• You violate these Terms
• You engage in fraudulent, illegal, or abusive behavior
• We discontinue the Website or specific services
• Required by law or legal process
• Your actions threaten the security or integrity of our services

11.3 Effect of Termination

Upon termination:

• Your right to use the Website immediately ceases
• We may delete your account and data
• Outstanding payment obligations become immediately due
• Provisions that should survive termination remain in effect

11.4 Survival

The following sections survive termination: Intellectual Property Rights, Disclaimers, Limitation of Liability, Indemnification, Governing Law, and Dispute Resolution.

12. Dispute Resolution and Governing Law

12.1 Governing Law

These Terms are governed by and construed in accordance with the laws of Latvia, without regard to its conflict of law principles.

12.2 Jurisdiction

Any disputes arising from these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts of Latvia.

12.3 Informal Resolution

Before filing any legal claim, you agree to first contact us at support@libautech.com to attempt to resolve the dispute informally. We will attempt to resolve disputes in good faith.

12.4 Arbitration (Where Applicable)

If informal resolution fails, disputes may be resolved through binding arbitration in Latvia, except where prohibited by law or where you have statutory consumer rights that cannot be waived.

12.5 Class Action Waiver

You agree to resolve disputes individually and waive any right to participate in class-action lawsuits or class-wide arbitration.

12.6 Consumer Rights

Nothing in these Terms affects your statutory rights as a consumer under applicable law, including EU consumer protection laws.

13. International Use

13.1 Global Access

While our Website is accessible globally, we operate from Latvia and make no representation that content or services are appropriate or available in all locations.

13.2 Compliance with Local Laws

If you access the Website from outside Latvia, you are responsible for compliance with local laws and regulations.

13.3 Export Controls

You agree to comply with all applicable export and import control laws and regulations.

14. Accessibility

We strive to make our Website accessible to all users. If you experience accessibility issues, please contact us at support@libautech.com so we can assist you.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any application-specific terms, constitute the entire agreement between you and Libautech regarding your use of the Website.

15.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

15.3 Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

15.4 Assignment

You may not assign or transfer these Terms or your rights under them without our written consent. We may freely assign these Terms without restriction.

15.5 No Agency

Nothing in these Terms creates any agency, partnership, joint venture, employment, or franchise relationship between you and Libautech.

15.6 Headings

Section headings are for convenience only and do not affect the interpretation of these Terms.

15.7 Language

These Terms are drafted in English. Any translations are provided for convenience only, and the English version shall prevail in case of any discrepancy.

15.8 Contact for Legal Notices

All legal notices must be sent in writing to:

• Email: support@libautech.com
• Subject line: "Legal Notice - Terms of Service"

16. Feedback and Suggestions

We welcome your feedback and suggestions about our Website and services. If you provide feedback:

• We may use it without obligation or compensation to you
• You grant us unlimited rights to use the feedback
• Your feedback does not create any confidentiality obligation for us

17. Beta Features

We may offer beta, preview, or experimental features. These features:

• Are provided "as is" with no warranties
• May be discontinued at any time
• May have limited support
• Should not be used for critical business operations

18. Mobile Access

If you access our Website via mobile device:

• Data charges from your carrier may apply
• You are responsible for your device's security
• Features may vary by device and platform

19. Contact Information

For questions about these Terms or our services:

Libautech
Email: support@libautech.com
Website: www.libautech.com
Address: Latvia

For technical support: support@libautech.com
For business inquiries: info@libautech.com
For press inquiries: press@libautech.com

20. Acknowledgment

BY ACCESSING OR USING THE LIBAUTECH WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.

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