How to Add Chat Box to Your Shopify Store for Free

Davis Paipa
September 14, 2023

Are you looking for a way to enhance customer support and increase conversion rates on your Shopify store? Look no further! In this article, I will show you how you can add a chat box to your Shopify store for free using the Shopify Inbox app.

The Shopify Inbox app is a powerful tool that allows you to communicate with your customers in real-time, providing them with instant answers to their questions and concerns. It helps you build trust, improve customer satisfaction, and ultimately boost sales on your online store.

Installation and Setup

To begin, you need to install the Shopify Inbox app from the Shopify app store. Once installed, add it as a sales channel to your Shopify store. This will enable you to access the app's features and start adding the chat box to your store.

Design Customization

After adding the Shopify Inbox app, the next step is to decide on the design of the chat box. Within the app's settings, you can choose the placement of the chat box icon, whether it should appear on the left or right corner of the screen. Additionally, you can customize the color scheme of the chat box to match your store's branding.

Instant Answers and Quick Replies

One of the key features of the Shopify Inbox app is the ability to create instant answers for frequently asked questions. This feature ensures that your customers receive immediate responses even when you are offline. By setting up instant answers, you can provide a seamless customer experience and improve conversion rates.

You can also set up your availability within the app. By specifying your working hours, you can manage customer expectations and let them know when they can expect a response. Additionally, I highly recommend downloading the mobile app for Shopify Inbox. This allows you to answer customer queries quickly, even when you are on the go. Fast response times are essential for improving customer satisfaction and increasing sales.

Benefits of Adding a Chat Box to Your Store

By adding a chat box to your Shopify store with the Shopify Inbox app, you can enjoy several benefits that can positively impact your business:

  1. Improved Customer Service
    The chat box enables you to provide real-time assistance to your customers. They can reach out to you with their queries, and you can promptly provide them with the information they need. This level of customer support builds trust and helps resolve any issues or concerns immediately, resulting in higher customer satisfaction.
  2. Increased Conversion Rates
    When customers have instant access to answers and assistance through the chat box, they are more likely to make a purchase. By addressing their concerns and providing instant support, you remove any roadblocks in the buying process and encourage customers to complete their transactions.
  3. Enhanced Customer Experience
    The chat box allows for personalized and interactive communication with your customers. It creates a sense of engagement and shows your customers that you are attentive to their needs. By offering a seamless and convenient way for customers to reach out to you, you improve their overall experience on your store.
  4. Competitive Advantage
    Providing a chat box on your Shopify store gives you a competitive edge over other online retailers. It sets you apart from the competition by offering excellent customer support and fostering a positive shopping experience. This can lead to customer loyalty and repeat purchases.


Adding a chat box to your Shopify store has numerous advantages, from improved customer support to increased conversion rates. The Shopify Inbox app allows you to seamlessly integrate a chat box into your store, providing instant answers and promoting customer engagement.

Remember to customize the design of the chat box to match your store's branding and set up instant answers to ensure quick responses. By utilizing the Shopify Inbox mobile app, you can stay connected with your customers and respond to their queries even when you're away from your computer.

Take advantage of this free tool and enhance your Shopify store today! If you have any questions or need further assistance, feel free to reach out in the comments section below.

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