Easy Steps to Set Up Refund and Return Policies on Shopify

Davis Paipa
September 14, 2023
Step-by-step guide to setting up clear refund and return policies on Shopify, including accessing settings, generating policies, reviewing checkout information, and adding policies to the footer menu for customer trust and convenience.

If you're running an e-commerce store, it's essential to have clear and concise refund and return policies in place. This not only builds trust with your customers but also ensures a smooth process for handling returns and refunds. In this article, I will guide you through easy steps to set up refund and return policies on Shopify

Step 1: Accessing the Settings

To start setting up your refund and return policies, you need to navigate to the Settings section of your Shopify store. This can be easily found in the admin panel. Once you're in the Settings, look for the "policies" tab.

Step 2: Generating the Policies

Shopify offers a convenient feature that allows you to generate refund and return policies automatically. Gone are the days when you had to spend hours crafting these policies from scratch. With just a few clicks, Shopify can create the policies for you.

In the "policies" section, set up the rules for your refund and return policies. For example, you can specify that returns are accepted within 30 days and that customers are responsible for paying the return shipping fees. However, feel free to customize these rules according to your specific needs.

Step 3: Generating the Policy Document

After setting up the rules, you can proceed to generate the actual refund and return policy document. Simply click on the "generate" button provided by Shopify, and it will instantly generate a policy document for you.

If you prefer to have a more unique and tailored policy, you can take the generated policy and modify it further. One option is to copy the policy into an external document editor, such as Google Docs or Word, and then use advanced language models, like OpenAI's ChatGPT, to generate improved versions of the policy. This ensures that your policy is comprehensive and perfectly suits your brand and customer needs.

Step 4: Reviewing Checkout Information

It's crucial to review the checkout information displayed to customers to ensure there are no errors or missing details. One important element to consider is the inclusion of your return address. This information is essential so that your customers know where to ship the product in case of a return or refund request.

Take the time to go through the checkout process yourself and carefully read the information presented to customers. This ensures a smoother experience for both you and your customers when handling returns and refunds.

Step 5: Adding Policy to Footer Menu

To make it easier for customers to find your refund and return policy, it's advisable to add it to your footer menu. This guarantees that customers can easily access the policy when they're looking for more information or clarification.

To add the policy to the footer menu, access the online store section in the admin panel. From there, navigate to the navigation or menu settings and select the footer menu. Add a new menu item and choose the policy you generated earlier, specifically the refund policy. By doing this, customers will be directed to the appropriate page when they want to learn more about your store's refund policy.


By following these simple steps, you can easily set up refund and return policies on your Shopify store. It's important to note that transparent and customer-friendly policies contribute to a positive shopping experience and can help build trust among your customers. Additionally, having clear policies in place gives you a solid foundation for efficiently handling returns and refunds, ultimately improving customer satisfaction and loyalty.

Remember, if you need any further assistance or have any questions regarding setting up refund and return policies, feel free to reach out. Happy selling!

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